FLIGHT ATTENDANT – Ft. Lauderdale, FL

FLIGHT ATTENDANT II Seminole-FLL
Requisition ID 2017-13796Job Location(s) US-FL-Ft. Lauderdale

Seminole Property Seminole Gaming - CorporateCategory AviationShift VariesPosition Type Full Time
The Seminole Tribe has long been recognized for innovation in its gaming and other businesses. It opened the first high-stakes bingo hall and casino in the United States in 1979. That facility was the forerunner of the Indian Gaming movement throughout North America. Analysts believe today’s Seminole Tribe operates one of the most profitable gaming enterprises in the world. In March 2007, the Seminole Tribe of Florida acquired Hard Rock International, the first transaction of its kind by an Indian tribe.

Hard Rock International is one of the most globally recognized music, entertainment, leisure and dining brands with a network of signature Hard Rock Cafes, hotels and casinos in 50 countries, it includes the world’s largest collection of authentic music memorabilia. Also in their portfolio is the finest restaurant at any ballpark in America. NYY Steak at Yankee Stadium is a joint venture of the New York Yankees LLC and Seminole Hard Rock Entertainment, parent company of Hard Rock International.

In addition to its two Seminole Hard Rock Hotels & Casinos, the Seminole Tribe owns and operates five other Seminole Casinos; in Coconut Creek and Hollywood on the Southeast coast, in Immokalee near Naples, on the Brighton Reservation north of Lake Okeechobee and on the Big Cypress Reservation south of Lake Okeechobee.

OUR COMMITMENT TO SERVICE:
We don’t have customers, we have Guests. Each visitor is our Guest, just as you have a Guest in your home. You take a certain level of pride when you have an invited Guest in your home. You should take the same pride with every Guest who visits one of our properties. Unparalleled Service isn’t just a part of our mission statement at Seminole Gaming; it’s a commitment to each and every one of our current and future Guests.

Responsibilities:
The Flight Attendant will be responsible for providing outstanding customer service to all passengers of the Seminole Tribe of Florida’s aircrafts while performing all necessary duties as requested by the pilot in command. The individual anticipates passengers’ needs and proactively addresses them with thoughtful planning and service. The incumbent plans all menus and catering orders, according to the preferences of the passengers; informs passengers about the menu and takes orders for food and beverages; prepares and/or heats the food and ensures the quality and presentation before serving to passengers; purchases food, beverages and other aircraft amenities and ensures the maintenance, cleanliness and readiness of the aircraft in compliance with all Federal Aviation Association (FAA) safety regulations. This position reports to the Chief Airplane Pilot or designee and is an exempt position.

Essential functions include but are not limited to:

  • Greets passengers and provides general information in regards to the aircraft and answers their questions. Anticipates the needs of the passengers and responds to all their requests.
  • Informs passengers about the menu and beverages and takes orders for food and beverages. Prepares and/or heats the food and ensures the quality and presentation before serving to passengers.
  • Provides emergency assistance for passengers when necessary.
  • Plans all menus and catering orders, according to the preferences of the passengers.
  • Reviews and maintains the inventory of consumables, magazines/newspapers, toiletries and other aircraft amenities. Places orders and/or purchases additional food, beverage, floral arrangements or other items as required.
  • Ensures the maintenance, cleanliness and readiness of the aircraft. Cleans the aircraft interior post-flight. Arranges dry cleaning of all aircraft linens, blankets, pillows etc. and replaces all linens, blankets post flight.
  • Conducts pre-flight aircraft check lists, ensuring that all safety, galley and cabin equipment is ready for flight, in compliance with all Federal Aviation Association (FAA) safety regulations.
  • Maintains database and inventory of all in-flight entertainment (CD’s/DVD’s). Assists passengers with computer and/or technological equipment.
  • Must adhere to all Seminole Tribe of Florida’s and Seminole Gaming policies and procedures.
  • Performs additional related duties as assigned.

Qualifications:

  • High School Diploma or equivalent GED is required. Bachelor’s degree is preferred.
  • A minimum of one year of experience working as a Flight Attendant or in a high end hospitality setting or as catering/wait staff at a fine dining establishment, or in a customer service field is required.
  • Must have a valid Passport and be authorized to work and travel globally.
  • Certification and/or prior training in safety and emergency including CPR, AED and first aid are preferred.
  • Demonstrate excellent customer service skills and proactive attitude is required. Possession of a Florida Driver’s License is required.
  • Demonstrate excellent organizational and interpersonal skills.
  • Demonstrate excellent written and verbal communication skills.
  • Demonstrate proficiency utilizing Apple iOS Devices and Windows based PC’s.
  • Ability to travel nationally and internationally with overnight trips and stays is required.
  • Ability to work a flexible schedule including evenings, weekends and holidays is required.
  • Interest in the Seminole Tribe of Florida history, culture and operations.
  • Knowledge of all applicable Federal Aviation Association Regulations.
  • Knowledge of the rules and procedures of sanitation and safety as they apply to production, storage and service in an aircraft.
  • Knowledge of safety and emergency procedures including CPR, AED and first aid.
  • Ability to work unsupervised.
  • Ability to demonstrate confidentiality/discretion.
  • Ability to demonstrate constant professionalism, attention to detail, and good manners.
  • Demonstrate excellent and effective communication skills.
  • Demonstrate skills in customer service.
  • Ability to establish and maintain effective working relationships with the general public, co-workers, elected and appointed officials.
  • Ability to serve the STOF, the public and fellow employees with honesty and integrity.

PHYSICAL DEMANDS
Although flying does not involve much physical effort, the mental stress of being responsible for the safety of passengers can be fatiguing. Flight Attendants must be alert and quick to react if an emergency occurs. Ability to lift up to 50 pounds of luggage and able to stand for long periods of time.

WORKING CONDITIONS
Flight attendants work primarily in the cabin of a passenger aircraft. Dealing directly with the public and standing for long periods can be stressful and tiring. Occasionally, flight attendants must deal with turbulence, which can make providing service more difficult and causes anxiety in some passengers. Although rare, dealing with emergency situations and unruly customers can also be difficult and cause stress.

The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.

As part of Seminole Gaming’s employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended.

These background checks may include, but are not limited to:

Credit Check

  • Criminal Background Check
  • Drug Screen

For a listing of all opportunities at Seminole Gaming, please go to www.gotoworkhappy.com.

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