Villa Park, Illinois –> Natalya K. Chernov

corporate flight attendant training

Corporate Flight Attendant: Natalya K. Chernov

 

Location: Villa Park, Illinois

 

Dedicated to Making Each Passenger’s Trip Completely Memorable Through Impeccable Service

 

Objective: An enthusiastic professional seeking a Corporate Flight Attendant position that will allow me to utilize my customer service and hospitality skills to make a constructive contribution to the airline.

Profile:

  • Reputation for displaying professionalism and concern for customer comfort

  • Available with minimal notice for travel and thrives under high pressure

  • Positive team player with excellent work ethic and is flexible and dependable

______________________________________________________________________________

Training:

 

Beyond and Above – Corporate Flight Attendant Training School, (2013)

Ft. Lauderdale Emergency Training FAA guidelines for Part 91, 125 & 135
First Aid, CPR and AED
In Flight Catering, Ordering and Food Safety
Food Garnishing and Wine Presentation

Certificate in Medical Assistant (April 2013)

Certificate in ECG technician (January 2013)

Associate Degree in Criminal Justice Science (May 2011)

Certificate in Taphanomy in Forensic Anthropology (June 2010)

 

Affiliations: National Business Aviation Association (NBAA) 2013- Present

Young Women’s Crisis Advocates (YWCA) 2013- Present

______________________________________________________________________________

 

Skills:

Answered phones and responding to customer requests.

Provided customers with manufactured goods and service information.

Followed-up on customers inquires not once resolved.

Provided on-the-job training for new employees.

Fluent in Russian.

Work Experience:

Drury Lane Oakbrook Terrace, IL Jan 2009-Current

Kappy’s Villa Park, Il Sep 2004- Jan 2009

 

Work Experience:

Drury Lane Oakbrook Terrace, IL Jan 2009-Current

Customer Service and Server. Overall responsibility for ensuring that patrons have an exceptional dining experience. Explaining how various menu items are prepared, describing ingredients and cooking methods. Communicating with customer’s about daily specials, preparing checks that itemize and total meal costs and sales tax.

 

 

Kappy’s Villa Park, Il Sep 2004- Jan 2009

Customer Service, Hostess and Server.

  • Responsible for ensuring customer satisfaction though quick and professional service. Check patrons' identification in order to ensure that they meet minimum age requirements for consumption of alcoholic beverages.

  • Check with customers to ensure that they are enjoying their meals and take action to correct any problems.

  • Explain how various menu items are prepared, describing ingredients and cooking methods.

  • Inform customers of daily specials.

  • Prepare checks that itemize and total meal costs and sales taxes.

  • Present menus to patrons and answer questions about menu items, making recommendations upon request.

  • Remove dishes and glasses from tables or counters, and take them to kitchen for cleaning.

  • Serve food and/or beverages to patrons; prepare and serve specialty dishes at tables as required.

  • Stock service areas with supplies such as coffee, food, tableware, and linens.

 

Strengths:

Extensive knowledge of principles and processes for providing customers service, including customer needs assessment, meeting quality standards for service, and evaluation of customer satisfaction. Strong communication and interpersonal skills and abilities. Strong ability to work well with others as a part of a team. Enviably well-groomed and clean appearance.

References:

Personal and Professional references available upon request.

 

Loading Facebook Comments ...

Leave a Reply